Terms of Service

Last updated: July 13, 2026

These Terms of Service (the “Terms”) are a legal agreement between you and Florin. Please read them carefully. By creating an account or using Florin, you agree to these Terms.

1. Who we are

Florin is a subscription software service that helps florists price their work, build recipes and proposals, manage orders and deliveries, and collect payments from their own clients. Florin is operated by Florin LLC (“Florin,” “we,” “us,” or “our”). The service is available at joinflorin.com and related subdomains (the “Service”).

2. Definitions

• “You” or “Customer” means the florist, shop, or business that registers for and uses the Service.
• “Account” means your Florin account.
• “Client” means one of your customers, such as a person who buys flowers from you or hires you for an event.
• “Client Data” means information about your Clients that you enter into or generate through the Service, such as names, contact details, delivery addresses, card messages, and event details.
• “Your Content” means Client Data together with any other data, text, images, recipes, pricing, and materials you upload to or create in the Service.

3. Eligibility and your account

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is for business use by florists and floral professionals. When you register, you agree to provide accurate information and to keep it up to date. You are responsible for your login credentials and for all activity under your Account. Notify us promptly at support@joinflorin.com if you suspect unauthorized use.

4. License to use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your own business during the term of your subscription. We may update, change, or discontinue features at any time. We may set reasonable limits on usage, such as the number of invoice scans included with your plan.

5. Free trial

We offer a 7-day free trial. When you start, you choose a plan and provide a payment method. You are not charged during the trial. When the 7-day trial ends, we automatically charge your chosen plan on a recurring basis unless you cancel before the trial ends. You can cancel anytime from your account settings; if you cancel during the trial you are not charged. Your data is retained as described in Section 18.

6. Plans, fees, and billing

• Subscriptions. Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method for the plan you select and any add-ons, plus applicable taxes.
• Auto-renewal. Your subscription renews automatically each month until you cancel. You may cancel at any time as described in our Refund and Cancellation Policy.
• Founding pricing. If you subscribe at a founding price, that price stays in effect for as long as your subscription remains active and uninterrupted. If you cancel and later resubscribe, current pricing applies.
• Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes, except taxes on our net income.
• Failed payments. If a charge fails, we may retry it and may suspend or downgrade paid features until payment succeeds.
• Price changes. We may change our fees. We will give you reasonable advance notice, and changes take effect on your next renewal. Continuing to use the Service after a change means you accept the new fees.

7. Client payments and Stripe Connect

The Service lets you collect payments from your Clients. To do this, you connect your own account with our payment processor, Stripe, through Stripe Connect. When a Client pays you:

• You are the merchant of record for that transaction. Florin is not a party to, and is not responsible for, the sale between you and your Client.
• Your use of Stripe is governed by the Stripe Connected Account Agreement and Stripe’s other terms, in addition to these Terms.
• Funds are settled to your connected account by Stripe. We do not hold your funds.
• You are responsible for fulfilling orders, honoring your own refund and cancellation policies with your Clients, and handling any chargebacks, disputes, taxes, or legal obligations arising from your sales.
• Platform fee. We charge a platform fee of 2% on payments you collect through the Service. This fee is separate from, and in addition to, Stripe’s own processing fees, which are charged to your connected account. Platform fees are earned when a payment is processed and are non-refundable, even if you later refund your Client.

8. Referral program

We may offer a referral program that rewards you for inviting other florists. Rewards, such as a free month of service, are earned only when a referred florist becomes a paying subscriber, and are subject to the program rules in effect at the time. Rewards have no cash value, cannot be sold or transferred, and may be withheld or reversed if we reasonably believe the program is being abused, gamed, or used in violation of these Terms. We may change or end the referral program at any time.

9. Your Content and Client Data

You own Your Content, including Client Data. You grant us a worldwide, non-exclusive license to host, store, copy, transmit, display, and process Your Content only as needed to provide and improve the Service, to keep it secure, and as otherwise described in our Privacy Policy.

You are responsible for Your Content and for having the rights and permissions needed to provide it to us, including any consent required from your Clients. As between you and your Clients, you are the party responsible for your Clients’ personal information and for giving them any privacy notices and honoring any choices they are entitled to. You agree not to upload data you are not permitted to share.

10. Acceptable use

You agree not to, and not to allow anyone to:

• use the Service for anything unlawful, harmful, deceptive, or fraudulent;
• send spam or unlawful marketing, or use Client Data in violation of any law or of your obligations to your Clients;
• infringe anyone’s intellectual property, privacy, or other rights;
• upload malware, attempt to gain unauthorized access, probe or test our security, or interfere with or disrupt the Service;
• reverse engineer, copy, resell, sublicense, or create a competing product from the Service, except as permitted by law;
• use the Service to build a general database of pricing or other data for redistribution outside your own business without our written permission.

We may investigate and take action, including suspending or terminating your Account, for conduct we reasonably believe violates these Terms or harms the Service, other users, or third parties.

11. Third-party services

The Service works with third-party services, including Stripe (payments), Google (maps, sign-in, and calendar), and email providers. Your use of those services may be subject to their own terms, and they are provided at your own risk. We are not responsible for third-party services, and enabling them may involve sharing Your Content or Client Data with them so the integration can work.

12. AI features

Some features use artificial intelligence to do things like read uploaded invoices, suggest pricing or business nudges, and help organize incoming orders. AI output can be inaccurate or incomplete. It is provided for your convenience only and is not professional pricing, tax, legal, accounting, or business advice. You are responsible for reviewing AI output before relying on it. To provide these features, relevant content may be processed by our AI service providers as described in the Privacy Policy.

13. Intellectual property

We and our licensors own the Service, including all software, design, text, and trademarks, other than Your Content. These Terms do not grant you any rights in the Service except the limited license in Section 4. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

14. Confidentiality

Each party may receive non-public information from the other. Each party agrees to protect the other’s confidential information and to use it only as needed to perform under these Terms, except where disclosure is required by law.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA, PRICING, OR AI OUTPUT WILL BE ACCURATE. YOU USE THE SERVICE AT YOUR OWN RISK.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLORIN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

17. Indemnification

You agree to defend, indemnify, and hold harmless Florin from any claims, losses, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, your sales to and dealings with your Clients, or your violation of these Terms or any law.

18. Term, suspension, and termination

These Terms apply while you use the Service. You may cancel at any time as described in the Refund and Cancellation Policy. We may suspend or terminate your access if you violate these Terms, fail to pay, or use the Service in a way that risks harm. Upon termination, your right to use the Service ends. We will make Your Content available for export for a reasonable period (generally 30 days) after termination, after which we may delete it, except where we must retain it by law. Sections that by their nature should survive termination will survive.

19. Changes to these Terms and the Service

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or in the Service. Changes take effect when posted or on the date stated. Continuing to use the Service after changes take effect means you accept the updated Terms.

20. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Before filing a claim, you agree to first contact us at support@joinflorin.com and try to resolve the matter informally. If we cannot resolve it, the state and federal courts located in Cook County, Illinois will have exclusive jurisdiction, and you consent to venue there.

21. General

These Terms, together with the Privacy Policy and Refund and Cancellation Policy, are the entire agreement between you and Florin about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale. We are not liable for delays or failures caused by events beyond our reasonable control.

22. Contact

Questions about these Terms? Email us at support@joinflorin.com.