Refund and Cancellation Policy

Last updated: July 13, 2026

This policy explains how billing, cancellation, and refunds work for your Florin subscription. It is part of our Terms of Service.

1. Free trial

We offer a free trial so you can try Florin before you pay. No credit card is required, and we do not charge you when the trial ends. You only pay if you choose a plan and provide a payment method.

2. Subscriptions and renewal

Paid plans are billed monthly in advance and renew automatically each month until you cancel. Each renewal charges the payment method on file for the plan and any add-ons you have selected, plus applicable taxes.

3. Cancelling

You can cancel your subscription at any time from within Florin, under Plans and billing, or by emailing support@joinflorin.com. When you cancel:

• you will not be charged again after the current billing period ends;
• you keep access to your paid features through the end of the period you already paid for;
• after that, paid features are turned off, but your data is retained so you can export it or resubscribe, as described in our Terms and Privacy Policy.

4. Refunds

Subscription fees are generally non-refundable, including for partial billing periods and for time you did not use the Service. Because we offer a free trial, you can evaluate Florin before paying. We may provide a refund or credit at our discretion, for example if the Service was unavailable for an extended period due to our fault, or where a refund is required by law. If you believe you were charged in error, contact support@joinflorin.com within 30 days and we will review it in good faith.

5. Platform fees on Client payments

When you collect payments from your Clients through Florin, we charge a platform fee of 2%. This fee is earned when the payment is processed and is non-refundable, even if you later refund your Client. Stripe’s processing fees are separate and are handled under your Stripe agreement. Any refund or dispute between you and your Client is your responsibility and does not change fees already earned.

6. Failed payments and downgrades

If a renewal payment fails, we may retry it and may suspend or downgrade your paid features until payment succeeds. Downgrading a plan takes effect at your next renewal, and lower-tier limits will then apply.

7. Founding pricing

If you subscribed at a founding price, that price stays in effect only while your subscription remains active and uninterrupted. If you cancel and later resubscribe, the pricing available at that time will apply.

8. Contact

Questions about billing or cancellation? Email us at support@joinflorin.com.